Shipping
How long does shipping take?
Orders are packed and handed to a carrier within 1–2 business days. From there, Canada typically takes 7–10 business days, and the US ranges from about 2–10 business days depending on the product. Each product page notes what to expect.
Do you ship to the United States?
Yes. We ship across Canada and to the US, with prices shown in CAD or USD depending on where you're shopping from.
How much does shipping cost?
Shipping cost is calculated and shown at checkout before you pay, based on your order and delivery address.
Returns
What's your return policy?
You have 30 days from delivery to request a return or refund. See our Return & Refund Policy for full details.
My item arrived damaged — what do I do?
Email us a photo or short video showing the damage within 30 days of delivery. You don't need to send the item back — we'll send a replacement or a full refund, whichever you'd prefer.
Can I return something if I've just changed my mind?
Yes, within 30 days, as long as it's unused, unopened, and in its original packaging. Return shipping is the customer's responsibility, and the original shipping cost (if any) isn't refunded.
Payments
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
What currency are prices shown in?
Prices are shown in Canadian dollars (CAD) by default, with US dollars (USD) available if you're shopping from the US.
Product care
How do I care for my product?
Check the individual product page — care instructions are listed there when they apply to that item.
What if my product breaks or stops working?
If it arrives damaged or defective, see the Returns section above. If a problem shows up after that, contact us and we'll help however we can.
Order tracking
How do I track my order?
You'll get a tracking number by email as soon as your order ships.
My tracking hasn't updated in a few days — is something wrong?
That's usually normal — it often means the parcel is between scan points, not lost. If it's been an unusually long time, contact us and we'll look into it.