Refund policy

Return & Refund Policy Effective date: September 28, 2026 We want you to feel good about what you buy from us. Here’s how returns and refunds work. Eligibility You have 30 days from the delivery date to request a return or refund. Orders outside that window aren’t eligible, so it’s worth checking your order soon after it arrives. Damaged or defective items If something arrives damaged, broken, or not working as it should, we’ll make it right — no return shipping required. You keep the item (or dispose of it), we send you a replacement or a full refund, whichever you’d prefer. To process this quickly, we just need a photo or short video clearly showing the damage or defect, sent within 30 days of delivery. Packaging that got a little beat up in transit isn’t the same as a damaged product — if the box looks rough but the item inside works fine, that’s not eligible under this section. Change-of-mind returns If you’ve changed your mind and the item is unused, unopened, and in its original packaging, you can request a return within 30 days of delivery for a refund of the item price. To start a return, contact us first — don’t send anything back before hearing from us. Once we confirm your return is eligible, we’ll send you instructions on how to send the item back. Return shipping is the customer’s responsibility, and the original shipping cost (if any) isn’t refunded. Refunds are issued once we’ve received and inspected the returned item. Refund timing Once a refund is approved, we process it within 1 business day. From there, it typically takes 5–10 business days to show up on your original payment method — that last part is your bank or card network, not us, so it can vary. Non-returnable items A few categories aren’t eligible for return: final-sale or clearance items (marked as such at checkout), gift cards, and any item returned used, damaged by the customer, or missing its original packaging. Contact us Questions about a return or refund? Email us at support@homeandthingsco.com or write to Highrise International Inc., 1459 Everest Cres, Oakville, ON L6H 3S4, Canada.