Shipping policy
Shipping Policy
Effective date: September 28, 2026
Processing time
Most orders are packed and handed to a carrier within 1–2 business days of being placed. Processing time is separate from transit time (below) — it’s the time it takes your order to leave our supplier’s warehouse, not the time it takes to reach you.
Delivery estimates by region
Canada — around 7–10 business days from when your order ships. We only carry products whose suppliers can actually deliver to Canadian addresses, and we check that before we list anything.
United States — this varies more by product, from as fast as 2–6 business days for items shipped from a US warehouse, up to around 8–10 business days for items shipped from overseas. Each product page will note which applies.
These are transit-time estimates from real supplier data, not guarantees — weather, customs, and peak-season volume can add a few days.
We currently ship to Canada and the United States only.
Shipping zones & rates
| Zone | Rate |
|---|---|
| Canada (Domestic) | Free |
| United States (Cross-border) | Free |
Shipping is free on every order to Canada and the US — there’s no minimum order size to qualify. The cost of shipping each item is already built into its price, so this isn’t a discount funded by a separate promotion; it’s just not charged separately at checkout.
Order tracking
Every order gets a tracking number by email as soon as it ships. If a status hasn’t updated in a few days, that’s normal — it usually means the parcel is between scan points, not lost.
Delays
Most delays happen at customs or during high-volume periods like holidays. If your order is running past its estimated window, reach out and we’ll look into it — we’re not able to speed up a carrier once a parcel is in transit, but we can track down where it is and let you know what to expect.
Customs & duties (US orders)
Some of our products ship from overseas suppliers. As of a June 2026 US regulatory change, the old $800 duty-free allowance for low-value imports (the “de minimis” exemption) has been suspended for shipments arriving by courier — so duties or taxes may now apply to US orders that ship from outside the country, regardless of order value. Where they apply, they’re the customer’s responsibility and are collected by the carrier at delivery. We’ll flag this at checkout for any order affected.
Lost or missing parcels
If tracking shows your order as delivered but you can’t find it, first check with neighbours and anyone else at the address — a lot of “lost” parcels turn up this way. If it’s genuinely missing, or tracking hasn’t moved for an unusually long time, contact us with your order number and we’ll open a claim with the carrier and get you a replacement or refund once that’s resolved.
Contact us
Questions about shipping? Email us at support@homeandthingsco.com.